Check your Account Balance
(for Utility Customers Only)

Please enter your 6 digit Customer Account Number and Access Code as shown on the top right hand portion of your utility bill.

Account Number:
Access Code:
 

Account balance for multiple service locations are shown on the first line.

How to Pay Your Water Bill

Payments may be made on account via the following methods:

  • Online: Internet banking through your financial institution (select "Capital Regional District" as the bill payee).
  • In person: using cash, cheque, or debit card at most Capital Regional District locations, Monday to Friday from 8:30am to 4:30pm unless otherwise indicated:
    • Sooke Planning & Building Inspection
      #2-6868 West Coast Road
      Sooke, BC V9Z 0S9
      tel: 250.642.1500
      8:30am – 12pm, Monday – Friday
    • Salt Spring Island Building Inspection
      206-118 Fulford-Ganges Road
      Salt Spring Island, BC V8K 2S4
      tel: 250.537.2711
      8:30am – 4:00pm, Monday – Friday
    • Pender Island Building Inspection
      4605 Bedwell Harbour Road
      Pender Island, BC V0N 2M0
      tel: 250.629.3424
      8:30am – 12pm, Monday – Friday
    • Capital Regional District Head Office
      625 Fisgard Street
      Victoria, BC V8W 1R7
      tel: 250.360.3230
      toll free: 1.866.475.1581
      8:30am – 4:30pm, Monday – Friday
    • Capital Regional District Integrated Water Services
      479 Island Hwy
      Victoria, BC V9B 1H7
      tel: 250.474.9600, option #1 for billing
      8:30am – 4:30pm, Monday – Friday
    • At participating financial institutions
  • By telephone: through telephone banking
  • By mail: cheques only please, please make payable to:
    • Capital Regional District
      479 Island Hwy
      Victoria, BC V9B 1H7
  • Please note:
    • We do not accept credit cards for payment on customers' accounts, and
    • We do not offer pre-authorized debit service.