Important Information About Your Tenancy

The Tenancy Agreement is a legal, binding document, agreed to and signed by the landlord and adult tenants. It outlines the terms of your tenancy.

The Capital Region Housing Corporation is not liable for your things. Our tenancy agreement requires you to obtain tenants’ insurance prior to moving into your unit. We recommend you keep insurance during your tenancy. If there is a fire or flood in your unit, the Housing Corporation will not pay for any lost items.

Your caretaker will inspect and record your suite's condition on a move-in/move-out form. You must sign the inspection form. Notify your caretaker of any damages or problems within three days of moving in. If you do not, you may be charged for any damage in your unit at move-out, even if you were not responsible for it.

The locks are always changed before a new tenant moves in. Your caretaker will give you keys to your new home after the move-in inspection. We do not permit the tenant to change the lock or add any extra locks. Please contact the caretaker for help if you need extra keys.  There is a charge for lost or extra keys.

Note: The Housing Corporation cannot change locks to exclude a legal tenant without a police or court order.

Laundry facilities are for residents only and are available from 8 am to 10 pm daily. You can help our caretakers keep the laundry room clean by cleaning up around the machines and removing lint from the dryer after each use. Please be considerate of tenants who will be using the machines after you by promptly removing your laundry when it is done.

• Vehicles must be licensed, insured and operational at all times. Storage insurance is not adequate.

• Unlicensed vehicles may be towed. If you require time to renew your license, please contact the office.

• You may only park in your assigned parking space (carport/garage/numbered space)

• Any available additional parking spaces are rented first-come first-serve. Contact your caretaker to rent an extra space. You will be billed six months in advance for your extra parking space. (January and July)

• Tell your caretaker your vehicle type and license plate number. Also, inform them if you change vehicles or license plates.

• If you park in a Visitor parking spot, your vehicle may be towed at your expense.

• No parking on laneways at any time.

• No vehicle repairs are allowed anywhere on the property. This includes, but is not limited to, oil changes, body repairs and engine repairs.

• A vehicle must display an authorized handicap decal to park in a handicap spot.

Please lock your home whenever you are out. Do not give out keys for your unit or the front door of the apartment building. Do not let anyone into the apartment building that you do not know. Do not let strangers follow you into the building. Telephone the police if you see strangers loitering in or near your building.

Many of our buildings are part of the Crime Free Multi-Housing initiative of the Victoria and Saanich Police. The Housing Corporation has made several changes to reduce crime in our communities. We have changed the locks, landscaping, fencing, and outside lights for example.

New tenants must sign a "crime-free" addendum to the tenancy agreement for some buildings. It allows the Housing Corporation to evict them for any illegal activities on-site.

Tenants play a huge part in the success of this program, as you are the eyes and ears on-site.

If you see anyone causing damage to Housing Corporation property, please call the 24-hour emergency number and the police immediately. Vandals may be charged and billed for the cost of the repairs.

• Never disconnect your smoke detector. Please contact your caretaker immediately if the smoke detector is not working properly.
• Learn the fire safety plan for your building including an alternate emergency exit.
• Notice the location of any fire alarms.
• You are not permitted to store flammable materials or liquids in your home or storage area. This includes gasoline, paint thinner or solvents.
• Recycle your old newspapers. They can be a fire hazard.

You and your guests may use the property for private residential purposes only. No business, trading or other income-producing purposes are allowed.

Exceptions may be made for providing daycare to the children of immediate family members or children who live in the complex. Please contact the office to get written permission prior to starting a business.

Playgrounds are for toddlers and young kids. They're open from 8 am to 8 pm or sunset, whichever is earlier. The same hours apply if there is a basketball hoop at your complex. Please be considerate of your neighbours. Keep your children's noise reasonable while in the playground.

It is your responsibility to supervise your children at all times or to make arrangements for someone else to watch them.

Children must not play in hallways, laundry rooms, elevators or underground parking garages. You are legally responsible for any damage caused by your children.

Dogs are not permitted on CRHC property at any time unless they are Government of BC Certified Service or Guide dogs.

• Guide Dog & Service Dog Certification - Province of BC

You must get the Corporation's written permission before getting a cat. Please contact the office to ask about the rules in your building. Please see your tenancy agreement for more information.

Some of the CRHC buildings are non-smoking buildings. This means smoking is not permitted anywhere on the property, including inside a tenant’s unit or on their balcony.

In all Corporation buildings smoking and consumption of alcohol is not permitted in any common area, including hallways, parkades, laundry rooms, lounges etc. at any time.

Requesting a Transfer

The CRHC does not maintain a transfer wait list. It also does not accept internal transfer requests. Tenants who want to move for medical, safety, or occupancy reasons must apply to the Housing Registry run by BC Housing. The Housing Registry lists non-profit housing providers in the Victoria area. 

Tenant Relocation due to Redevelopment

The CRHC Tenant Relocation Policy (PDF) outlines rehousing provisions for current affordable housing tenants in aging CRHC affordable housing communities that are being proposed for redevelopment.