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Emergency Pager: 250.388.1690

If there is a maintenance situation which will damage your suite or the building please call the Housing emergency pager: 250.388.1690.

3816 Carey Road Development

In 2016, the CRHC received preliminary approval from BC Housing for a grant through Investment in Housing Innovation (IHI) to support the development of a 73 unit mixed-use building in Saanich at 3816 Carey Road.

CRHC anticipates ground breaking in 2017 and building occupancy in early 2019.
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Tenant Satisfaction Survey

In the 2016-2019 Strategic Plan, the Board introduced a Tenant Satisfaction Survey to determine the CRHC’s success in serving the residents in CRHC communities.

In May 2016, staff developed and distributed the survey to all residents of CRHC, with an option to complete the survey online. 487 or 37% of all households responded to the survey.

Overall Results

Overall, 90% of respondents are very (62%) or somewhat satisfied (28%) with the services they receive as a tenant.

Customer Service Experience

Felt that staff provide a high to very high level of service 75% satisfaction
Felt that staff resolve their issues and concerns 75% satisfaction
Satisfied or very satisfied with the written communications and notifications from the CRHC 80% satisfaction

Maintenance

Cleanliness
Unit 87% satisfaction
Indoor Common Areas 76% satisfaction
Outdoor Common Areas 79% satisfaction
Condition and Repair
Unit 80% satisfaction
Indoor Common Areas 77% satisfaction
Outdoor Common Areas 73% satisfaction

Safety

82% Satisfied or very satisfied with the safety of their communities although there were geographical differences in the level of satisfaction.

Tenants Insurance

If your tenant insurance has lapsed please contact your provider to renew your policy or consider applying for low cost tenants insurance through Marsh. CRHC doesn’t get any direct benefit if you insure with Marsh’s lower cost tenants insurance program, we are sharing this information on behalf of Marsh Canada in the hope that it may be an affordable way for you to you to have insurance coverage. If you have any questions, please call their phone number included in the following brochure:

Marsh's Private Client Services is the administrator of this tenant’s insurance program which provides you with the opportunity to purchase insurance to protect your contents. Affordable Tenant’s Insurance available for only $12.50 per month, you will receive $15,000 of contents coverage!

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