24 Hour Emergencies
Caretakers do not work after 4:30pm on weekdays, or on weekends or holidays. But, an emergency caretaker is always on call for maintenance emergencies.
If you have an emergency: fire or flood, please call our 24 hour emergency pager at 250.388.1690.
Emergencies are problems that need immediate attention. They can damage your unit or the housing complex. Examples of emergencies are: leaking hot water tanks, electrical issues, or a broken toilet. Do not make routine maintenance requests to the emergency caretaker.
Routine Maintenance
Call your caretaker to report a maintenance issue. Your caretaker checks messages throughout the day. Please leave your name, address, phone number, and the problem type. It is important for you to leave permission for the caretaker to enter your unit if you won’t be home. If your caretaker does not fix the problem or return your call within 48 hours, please contact the office.
CRHC Policy 2.40: Call-Out Charges
-
-
If tenants call a caretaker to do work not in the rental agreement, they will be invoiced. This applies to both the regular work day and after hours. Examples of this work are to unlock a suite door or fix a toilet plugged by an unusual object.
-
Caretakers must warn the tenant in advance. They will be charged for the call-out. The tenant can then decline, wait until the next working day, or repair the item themselves. Overtime costs would not apply if they wait.
-
Work must be requested by an adult tenant.
-
Call-out charges are as follows:
-
Weekdays (between 8am and 6pm) $25.00 per hour/minimum call-out $25.00 (labour only).
-
After 6pm on weekdays, and all day Saturday, Sunday, and holidays: $50.00 minimum call-out, $25.00 each additional hour (labour only).
-
Contractor costs and materials (if applicable).
-
Staff must not accept money for services from tenants, ever.