Frequently Asked Questions

Click the links below to learn how to:

• Create an Account
• Purchase a Membership Pass
• Register for Programs
• Reserve a Drop-in Activity
• Withdraw from a reserved Drop-in Activity
• Book a Court
• Tips to Program Registration
• How to use your LIFE subsidy

With a variety of activities available, including swimming, skating, fitness, weight room, sports, pottery and more.

Check out the activity schedule section for information about scheduled and drop-in options.

Plan your recreation fun! You can browse, register and pay for programs online with no wait. Check out this video to show you how. Here are a few tips to help make the registration process easier.

The facility hours vary depending on the area which you are attending. For example, the arena facilities may open earlier/later than the weight room or racquet courts. Please refer to our home page for a list of our activity schedules and the hours of operation page for facility information.

Rates are explained on our Admission Rates page. Prices drop significantly when you purchase 10 or more visits at a time. Families can also enjoy Panorama for a family rate. Family = 2 adults and up to 3 youth (max 18 years) or 1 adult and up to 4 youth (max 18 years) living at the same address .  This is a great way to spend quality time together.

• The Weight is restricted to age 15 and older. 13 years+ who have taken the Regional Weight Room Orientation course may attend.
• Fitness classes have a minimum of 12 years of age.
• In the Pool, children 6 yrs and under must be within arms’ reach of an adult (19yrs+) in the water at all times.

Please see reception.

All lockers accept tokens only. Tokens are available for purchase at reception. The cost is 25¢ per token or 25 for $5. Small lockers take 1 token, large lockers take 2 tokens. All lockers are for day use only ($10 charge for lost keys). Lockers are available on a first-come first-served basis.

• Goggles
• Swim Caps
• Nose Plugs
• Ear Plugs
• Little Swimmers
• Hockey Tape
• Squash Balls
• Tennis Balls
• Water Bottles
• Towels

We have ice skates, squash, racquetball and tennis racquets. A valid Picture ID is required for racquets (Driver's License, School ID etc). Helmets are available to borrow at no cost.

Panorama is funded by a property value tax, user fees, donations, grants and cost sharing.

Recreation used to be viewed as something pleasant which we did when we had time. This perception has undergone significant change in recent years. Individuals and communities have realized—and research continues to demonstrate—the broad reaching benefits associated with recreation and active living. The 1997 Benefits Catalogue, produced by the REThink Group for Health Canada, the Canadian Parks and Recreation Association and Parks and Recreation Ontario, identifies eight major benefits areas. These are:

• Recreation and active living are essential to personal health
• Recreation is a key to balanced human development
• Recreation and parks are essential to quality of life
• Recreation reduces self-destructive and anti-social behaviour
• Recreation and parks build strong families and healthy communities
• Recreation reduces health care, social service and police/justice costs
• Recreation and parks are significant economic generators
• Parks, open space and natural areas are essential to ecological survival