Natural gas heats our homes, our water, sometimes our stoves and other appliances. Like most fuels, natural gas is safe when properly used. However, accidents and emergencies can happen and it's important for everyone to know about natural gas safety.
- If you smell gas or hear the flow of escaping gas, follow these steps immediately:
- Get out and call the FortisBC 24-hour Emergency Line: 1.800.663.9911 or 911.
- Get out fast! Leave the building, leave the door open and any windows that may already be open.
- Don't use either your cellphone or landline, don't smoke, light matches, operate electrical switches, or create any other source of ignition.
Natural gas and piped propane smell like rotten eggs or sulphur. Natural gas is actually odourless, but trace amounts of a chemical called mercaptan are added, which has a distinctive rotten egg or sulphur-like odour so you can detect and identify it.
After an emergency or disaster, if you do not smell a leak, consider leaving the gas on to provide a source of energy heat, hot water, and cooking. Check the vents, chimney and connections at each gas appliance to be sure they have not been dislodged or blocked.
If you have turned off your gas, always call a registered gas contractor to turn it back on.