Led by the General Manager of Integrated Water Services, this department provides high quality, safe drinking water while operating and maintaining systems and carrying out capital improvements across the region.

Water Operations

The Water Operations division operates a number of drinking water systems across the region, with a focus on providing clean and safe potable water, while ensuring compliance with public health and environmental regulations.

This division operates and proactively manages infrastructure assets that exist in the Regional Water Supply System, Juan de Fuca Water Distribution System and water systems in the electoral areas.

Wastewater Operations

The Wastewater Operations division operates wastewater collection, treatment, and disposal services, while ensuring compliance with public health and environmental regulations.

This division operates and proactively manages infrastructure assets that exist in the Core Area Wastewater System, Saanich Peninsula Wastewater System, and several Local Water and Wastewater Systems in the electoral areas.

Watershed Protection

The Watershed Protection Division manages land within the Greater Victoria Water Supply Area to ensure high-quality source drinking water for the Regional Water Supply System.

With a focus on wildfire & emergency response, leading edge watershed operations, and proactive resource planning, staff continuously focus on preventative actions to keep the ecosystems healthy and optimal for drinking water.   

Infrastructure Engineering

The Infrastructure Engineering division is responsible for ensuring that the necessary infrastructure is in place and operational to meet service delivery and regulatory requirements.

This division works closely with other Integrated Water Services divisions in both a leadership and supportive role on matters related to water and wastewater utility planning, engineering services and capital project delivery, including engineering design and drafting, survey and mapping, dam safety inspections and administration, watershed hydrology and water supply planning.

Customer & Technical Services

Customer and Technical Services provides coordinated purchasing and supplies warehousing, specialized services, operations activity, and maintenance management services for Integrated Water Services as well as fleet management services for the CRD. Due to its centralized functionality, this division is able to support operational areas when needed in an economical and efficient manner. In addition, Customer and Technical Services provides all customer meter reading and storefront operations for the water distribution system in the western communities.

Administrative Services

Administrative Services provides a wide range of business support for Integrated Water Services divisional staff including contract coordination and management, specialized commission and committee support, records management, and coordination of safety-related training.