Check Your Account Balance
(For Utility Customers Only)

Please enter your 6 digit Customer Account Number and Access Code as  shown in the top right corner of your utility bill.

Account balances for multiple service locations are shown on the first line.

How to Pay Your Utility Bill

Pay Online

Your account number is a six-digit number shown in the top right corner of your utility bill. Select CRD as a payee, enter your account number and pay the amount due. See the list below for your financial institution's payee search terms.

Don't have an account number?

If you do not have an account number or are a new owner, contact our office and we will be happy to assist you.

How do I find CRD in the Bill Payee in my online banking?

Here is a list of banks that have the Capital Regional District as a Bill Payee and how to find us:

Financial Institution Bill Payee Name Search Term
BMO Financial Group Capital Regional District – CRD “CRD"
BCCCU (BC Central Credit Union) Capital Regional District – CRD “Capital” and “CRD”
Canadian Imperial Bank of Commerce (CIBC) Capital Regional District “CRD”
Coast Capital Savings Capital Regional District “Capital” and “CRD
Vancity (formerly Greater Victoria Savings Credit Union) Capital Regional District – CRD “Capital” and “CRD
HSBC Capital Regional District “Capital” and “CRD
Island Savings Credit Union Capital Regional District – CRD "Capital"
President's Choice Financial Capital Regional District “CRD”
RBC Royal Bank Capital Regional District “Capital” and “CRD
Scotia Bank Capital Regional District “Capital” (Category: Misc)
TD Canada Trust Capital Regional District - CRD “Capital” and “CRD”
Laurentian Bank Paper payments only (ATM)
Manulife Paper payments only (ATM)

Pay In Person

Using cash, cheque, or debit card at most Capital Regional District locations, Monday to Friday from 8:30am to 4:30pm unless otherwise indicated.

Location Address
Sooke Planning & Building Inspection #3-7450 Butler Rd
Sooke, BC V92 1N1
8:30am – 12pm,
Monday – Friday
Salt Spring Island Building Inspection 206-118 Fulford-Ganges Rd
Salt Spring Island, BC V8K 2S4
8:30am – 4:00pm,
Monday – Friday
Pender Island Community Resource Centre CRD Administration *Cheques only 4605 Bedwell Harbour Rd
Pender Island, BC V0N 2M0
10am – 4pm, Monday & Wednesday
9am – 3pm Fridays
Capital Regional District Head Office 625 Fisgard Street
Victoria, BC V8W 1R7
Toll free: 1.800.663.4425
8:30am – 4:30pm,
Monday – Friday
Capital Regional District Integrated Water Services 479 Island Hwy
Victoria, BC V9B 1H7
8:30am – 4:30pm,
Monday – Friday
At participating financial institutions  

By Mail

Cheques only please, made payable to:

Capital Regional District
479 Island Hwy
Victoria, BC V9B 1H7

Accounts in arrears: Charges in arrears as of December 31 of the current year will be transferred to the real property taxes and collected as taxes in arrears (except for properties exempt from assessment for taxation). Transferred accounts may be subject to an administration charge.

For properties with arrears not transferable to property taxes, water may be shut off when the account is in arrears and will not be turned on until the total amount due is paid in cash including the disconnection and reconnection charges.

If applicable, please retain your bills for income tax purposes. There will be a charge for duplicate receipts and payment history. A late payment charge will be added after the billing due date.