Bylaw enforcement officers and other authorized persons investigate complaints received from the public regarding non-compliance and alleged bylaw violations. Complaints are responded to on a priority basis.
Staff are available during regular office hours to answer questions about Capital Regional District bylaws not answered on this website.
How to Submit a Bylaw Complaint
A bylaw complaint is a formal written request to have an alleged bylaw infraction investigated by a bylaw enforcement officer. To ensure bylaw complaints are responded to as quickly and comprehensively as possible, the CRD has created a complaint form for complainants to fill out and submit online.
The name and phone number of the complainant must be provided, anonymous or third party complaints will not be accepted.
Anonymity of the complainant will be maintained between the complainant and the alleged offender, but is subject to the provisions of the Freedom of Information and Protection of Privacy Act.
Required fields are denoted with *
Your contact information: You must provide your name and contact details for a complaint to be investigated.
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Provide the closest address if the exact location is unknown.
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Complainant Anonymity:
The complainant's identity and any identifying information will not be disclosed to the alleged offender or any public member except as required by law. Likewise, specific details of an investigation or enforcement steps will not be disclosed to the complainant.
Personal Information:
The personal information you provide on this form is being collected in accordance with S.26(c) of the Freedom of Information and Protection of Privacy Act and will be used only for the purpose of processing this information. This document may become public information if the Act allows. For questions regarding the collection of personal information, please contact Coral Henderson, Bylaw and Animal Care Services, Capital Regional District, 212-270 Veterans Memorial Parkway, Langford, BC V9B 3S6 by phone 250.474.3351 or email.